Privacy Policy

Effective August 20, 2026

This Privacy Policy explains how Hatch Coaching LLC (“Hatch Coaching,” “we,” “us,” or “our”) handles information in connection with the UNBUILT by Hatch Coaching mobile application (the “App”) and related support communications. By using the App, you acknowledge the practices described below.

1. The short version

2. Information stored locally on your device

The App may store the following information within the App’s local storage on your device:

• Journal entries, reflection responses, check-in scores, commitments, and evidence notes you choose to enter.
• Program progress, completed practices, dates, and current journey position.
• App preferences, onboarding status, and opening-screen history.
• A generic local member profile used to keep your experience available on that device.

This local content is not currently uploaded to Hatch Coaching servers, is not used for advertising, and is not shared with RevenueCat. Because the current App does not provide cloud backup or account syncing, deleting the App, losing or replacing the device, or certain device failures may permanently remove this content. Device-level backups may behave according to your Apple settings.

3. Subscription and technical information

When you view, purchase, restore, or use a subscription, Apple and our subscription-management provider, RevenueCat, may process information needed to complete the transaction and confirm your access. Depending on the interaction, this may include:

• A pseudonymous App User ID or similar identifier.
• The subscription product selected, purchase and renewal status, transaction dates, expiration status, and App Store receipt information.
• Limited technical information such as device type, operating system, app version, country or region associated with the store, last-seen time, and diagnostic information.

Apple processes payment credentials and billing. Hatch Coaching does not receive your full credit-card or Apple payment details. We use subscription and technical information only to provide and restore Premium access, prevent fraud, troubleshoot purchase problems, understand basic subscription performance, and comply with legal obligations.

4. Information you provide when contacting us

If you contact Hatch Coaching through our website or another support channel, we may receive the information you provide, such as your name, email address, message, screenshots, and troubleshooting details. Please do not send journal entries, health records, payment-card numbers, passwords, or other sensitive information when requesting support.

5. How we use information

We may use information available to us to:

• Provide, maintain, restore, and improve the App and Premium access.
• Respond to support requests and troubleshoot technical or billing-access issues.
• Protect the App, users, Hatch Coaching, and third parties from misuse, fraud, or security threats.
• Comply with applicable law, lawful requests, and our contractual obligations.

6. How information is shared

We do not sell personal information and do not use App information for targeted advertising. We may disclose limited information in the following circumstances:

• Service providers. Apple provides App Store distribution and payment processing. RevenueCat provides subscription verification and entitlement management. Other vendors may support our website or customer communications and may process information only for those services.
• Legal and safety reasons. We may disclose information when reasonably necessary to comply with law, respond to lawful process, enforce our terms, or protect rights, safety, and security.
• Business changes. Information under our control may be transferred as part of a merger, acquisition, financing, reorganization, or sale of all or part of the business, subject to applicable law.

7. Retention and deletion

Local App content remains on your device until it is removed through the App, the App is deleted, or device storage is otherwise erased. Hatch Coaching cannot remotely access or delete content that never leaves your device. Subscription records may be retained by Apple, RevenueCat, or Hatch Coaching for as long as reasonably necessary to provide access, resolve disputes, prevent fraud, meet accounting requirements, and comply with law. Support correspondence may be retained as reasonably necessary to address the request and maintain business records.

8. Your choices and rights

You control what you write in the App and may choose not to enter sensitive information. You may manage or cancel subscriptions through your Apple account settings. Depending on where you live, you may have rights to request access, correction, deletion, restriction, portability, or information about certain personal data under our control. Contact us through the website listed below. We may need to verify your request, and some records may be retained where permitted or required by law.

9. Security

We use reasonable administrative and technical measures appropriate to the information we handle. Local content is protected by your device and operating-system safeguards. No device, storage method, or transmission can be guaranteed completely secure. Use a strong device passcode, keep your operating system current, and avoid entering information you would not want stored on your device.

10. Children’s privacy

The App is intended for adults age 18 and older. We do not knowingly collect personal information through the App from anyone under 18. If you believe a minor has provided personal information to us through a support channel, contact us so we can review the request.

11. International processing

Apple, RevenueCat, and other service providers may process information in the United States and other countries. Those locations may have different data-protection laws than your place of residence. Service providers are responsible for their own lawful processing and safeguards.

12. Third-party policies

Apple’s services are governed by Apple’s policies. RevenueCat’s privacy information is available at revenuecat.com/privacy. External websites and services maintain their own privacy practices.

13. Changes to this policy

We may update this Privacy Policy as the App changes or legal requirements evolve. We will post the revised policy with a new effective date. Material changes may also be communicated through the App or website when appropriate.

14. Contact us

Questions or privacy requests may be submitted to Hatch Coaching LLC through www.hatch-coaching.com. Please write “UNBUILT Privacy” in the subject or opening line of your message.